Our Response To COVID-19
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Our Response To COVID-19

We are now operating within Level 1 guidelines and regulations. Staff are beginning to return to working on site although some will still work from home.

Level 1 will see the services at VisionWest Community Trust gradually return to full operation. Please be aware, however, some services will take longer to re-establish than others and some may operate slightly different to the way they did before Covid.

The VisionWest campus is open to visitors but contact tracing is in place. This means, you may be asked to sign in and out of the buildings you visit on campus.

VisionWest services under Level 1:

EDEN COTTAGE  – VisionWest’s Early Learning and Care has now reopened. We are also taking new enrolments. For contact details and for new families to book an appointment, visit the Eden Cottage website https://edencottage.org.nz/

HOME HEALTHCARE Supports that have previously been reduced are being reinstated within the DHB’s guidelines. This may take some time as Support Worker rosters need to be adjusted. For more information, visit the Home HealthCare webpage. www.homehealthcare.org.nz

COMMUNITY HOUSING VisionWest Community Housing Service is slowly returning to pre-Covid service delivery. Support Navigators can also be contacted. For more information, visit the Community Housing webpage. Please click here for more information.

• PĀTAKA KAI: Reopens to whānau on Tuesday 16th June. From this date, regular opening hours will change to Tuesday – Friday, 12pm – 3pm. Food parcels will be readymade and can be collected at the front of Pātaka Kai. If you are already engaged with VisionWest, please contact your key worker first. Whānau not already engaged with a VisionWest key worker will be supported with food parcels three times during which you will be invited to connect with a key worker from VisionWest or an organisation of your choice. For more information, visit the Pātaka Kai webpag. Please click here for more information.

• COUNSELLING: Face-to-face or phone and video-based counselling sessions are available. All services are totally confidential and booking details are on the Counselling page of the website. For more information and to make a booking, visit the Counselling webpage. Please click here for more information.

BUDGETING: Face-to-face or phone and video-based financial mentoring sessions are currently available. Service hours are Monday – Friday, 8:30am – 5pm. For more information and to make a booking, visit the Budgeting webpage. Please click here for more information.

EDUCATION & TRAINING: The Training Centre is now open. For information, contact your tutor or the Education & Training Centre on 0800 887 667 or training@visionwest.org.nz. You can also check our Facebook page @EducationTrainingCentre. For more information, visit the Training webpage. Please click here for more information.

If you are unwell or in self-isolation:

If you need to access any of our services, please contact your key worker or contact us via facebook messenger or phone. While we experience high volumes of requests, you can expect a response within 24 hours to coordinate a parcel.

What are we doing to protect our whānau and staff?

Effective immediately:

1. We are requesting volunteers and staff continue to work from home if possible or if they are unwell.

2. We are raising the level of cleanliness at Pātaka Kai and Whānau Centre through increased disinfecting of surfaces and door handles.

3. We are avoiding physical contact such as hugs, handshakes and hongi (We will show aroha through waves and thumbs up gestures instead).

4. Physical distancing – keeping 2 meters apart - is being implemented with all whānau, following Ministry of Health guidelines (We will still smile and provide a warm and supportive environment as usual).

Please remember to wash your hands and to be kind to each other as we work through this challenging time together.

Kia maumahara te horoi ō ringaringa, a, ka mahi tātou ki tēnei wā uaua kia atawhai atu tātou ki a tātou.

For any health-related questions about COVID-19 please contact the dedicated COVID-19 Healthline number (0800 358 5453). You can also visit www.covid19.govt.nz for more information.

Waea atu ki te waea COVID-19 Healthline (0800 358-5435) mo ngā pūkōrero mo COVID-19 ara, haere atu hoki ki te pae tukutuku www.covid19.govt.nz

Me noho haumaru  •  Me whakaora i ngā tangata  •  Me whakamutua te mate

Stay safe  •  Save lives  •  Stop the virus






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