Our Response To COVID-19
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Our Response To COVID-19

We are now operating within Level 2 guidelines and regulations.

At VisionWest Community Trust, we are considered an essential service. We have now transitioned to Level 2. During this time, delivery of our services will be different to usual and the VisionWest campus is closed to visitors.

VisionWest services under Level 2:

EDEN COTTAGE  – VisionWest’s Early Learning and Care reopens from Monday, May 18. Children’s session times are the same as before lockdown. New families must phone for an appointment before visiting the centre. For contact details, visit the Eden Cottage website CLICK HERE.

HOME HEALTHCARE gradually reintroduce supports that have previously been reduced while remaining vigilant about the health of both our staff and our clients. This may take some time as rosters need to be adjusted. Please visit www.homehealthcare.org.nz for more information.

COMMUNITY HOUSING will still be available through phone and text-based interactions. Support Navigators will continue to be available if you need to self-isolate or are unable to have a visit. Click here for more information.

• PĀTAKA KAI: EMERGENCY FOOD WEST AUCKLAND ONLY continues to be distributed by delivery only. Please do not come to the VisionWest campus, it is closed. To ask about a food parcel, phone 09 818 0781 or click here for more information.

• COUNSELLING: Phone and video-based counselling sessions are continuing. Face-to-face sessions are now available also (two-metre social-distancing will be observed). Please click here for more information.

BUDGETING: Phone-based financial mentoring sessions are currently available. We hope to start face-to-face sessions when we can secure space that enables two-metre spacing. Please click here for more information.

EDUCATION & TRAINING: Under Level 2, VisionWest's Education and Training Centre will gradually reopen. This may take some time to organise as we receive further direction from the Ministry of Education. Please click here for more information.

If you are unwell or in self-isolation:

If you need to access any of our services, please contact your key worker or contact us via facebook messenger or phone. While we experience high volumes of requests, you can expect a response within 24 hours to coordinate a parcel.

What are we doing to protect our whānau and staff?

Effective immediately:

1. We are requesting volunteers and staff continue to work from home if possible or if they are unwell.

2. We are raising the level of cleanliness at Pātaka Kai and Whānau Centre through increased disinfecting of surfaces and door handles.

3. We are avoiding physical contact such as hugs, handshakes and hongi (We will show aroha through waves and thumbs up gestures instead).

4. Physical distancing – keeping 2 meters apart - is being implemented with all whānau, following Ministry of Health guidelines (We will still smile and provide a warm and supportive environment as usual).

Please remember to wash your hands and to be kind to each other as we work through this challenging time together.

Kia maumahara te horoi ō ringaringa, a, ka mahi tātou ki tēnei wā uaua kia atawhai atu tātou ki a tātou.

For any health-related questions about COVID-19 please contact the dedicated COVID-19 Healthline number (0800 358 5453). You can also visit www.covid19.govt.nz for more information.

Waea atu ki te waea COVID-19 Healthline (0800 358-5435) mo ngā pūkōrero mo COVID-19 ara, haere atu hoki ki te pae tukutuku www.covid19.govt.nz

Me noho haumaru  •  Me whakaora i ngā tangata  •  Me whakamutua te mate

Stay safe  •  Save lives  •  Stop the virus






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