Our Response To COVID-19

Our Response To COVID-19

At VisionWest Community Trust, we are considered an essential service, and will therefore remain in operation throughout the lockdown period. Although our service delivery will change.

While we understand that this is an uncertain and unpredictable time, we assure you that the safety and support of whanau and staff remains our top priority.

On Wednesday the 25th of March, at 11.59pm New Zealand entered Alert level 4 in its response to Covid-19. The actions in line with this level are:

• People instructed to stay at home

• Educational facilities closed

• Businesses closed except for essential services (e.g. supermarkets, pharmacies, clinics) and lifeline utilities

• Rationing of supplies and requisitioning of facilities

• Travel severely limited

• Major reprioritisation of healthcare services

What does this mean for VisionWest services?

VisionWest Education and Training Centre and Eden Cottage Early Learning and Care are now closed for the lockdown period. Please follow us on facebook for updates or check back here at our website.

In order to keep whanau as safe as we can while keeping our services operational, we have made the following adjustments to the way our services are delivered:

Home HealthCare will still be filling all planned visits (subject to support worker availability) while remaining vigilant about the health of both our staff and our clients to reduce the spread of Covid-19. Please visit www.homehealthcare.org.nz for more information.

Community Housing Services will still be available through phone and text-based interactions. Support Navigators will continue to be available if you need to self-isolate or are unable to have a visit. Click here for more information.

Pātaka Kai: Food is now only distributed by delivery to your place of living in food parcels. Please contact us on 09 818 0781 about your need and be please be patient as we transition our delivery approach. Also visit our Facebook page for the latest information.

Budgeting: Phone based financial mentoring sessions are available immediately. Please click here for more information.

Counselling: Phone and video based counselling sessions are available immediately. Please click here for more information.

If you are unwell or in self-isolation:

Please do not come to VisionWest if you are feeling unwell.

If you need to access any of our services, please contact your key worker or contact us via facebook messenger or phone. While we experience high volumes of requests, you can expect a response within 24 hours to coordinate a parcel.

What are we doing to protect our whanau and staff?

Effective immediately:

1. We are requesting volunteers and staff stay at home if they are unwell.

2. We are raising the level of cleanliness at Pataka Kai and Whānau Centre through increased disinfecting of surfaces and door handles.

3. We are avoiding physical contact such as hugs, handshakes and hongi (We will show aroha through waves and thumbs up gestures instead).

4. Physical distancing – keeping 2 meters apart - is being implemented with all whānau, following Ministry of Health guidelines (We will still smile and provide a warm and supportive environment as usual).

Please remember to wash your hands and to be kind to each other as we work through this challenging time together.

For any health-related questions about COVID-19 please contact the dedicated COVID-19 Healthline number (0800 358 5453). You can also visit www.covid19.govt.nz for more information.

Our work is always growing and evolving.

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